By accessing or using Relocasa you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
1. User Accountability and Authority to Request Changes
Users represent and warrant that they have the legal authority to request address changes for any accounts they submit through Relocasa, whether it is their own account or someone else's account in their household. Users are solely responsible for obtaining the proper consent from any person whose bill or account information they are uploading to Relocasa.
If a user does not have the authority to request such changes, Relocasa is not liable for any legal consequences or damages that may result from such unauthorized requests. Users must ensure that all information provided is accurate and truthful. Any misrepresentation of authority or false account information may result in immediate account termination and potential legal action.
2. Data Security and Protection
Relocasa implements comprehensive security measures to protect user data, including encryption, secure storage on Amazon Web Services (AWS) S3 infrastructure, and industry-standard security protocols. However, no system is entirely secure, and Relocasa cannot guarantee one hundred percent protection against unauthorized access, hacking, or data breaches. Users acknowledge the inherent risks of transmitting personal and financial information over the internet.
In the event of a data breach, Relocasa will notify affected users within a reasonable timeframe as required by applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
3. Best-Effort Service and Limitations
Relocasa provides a best-effort service to notify service providers of address changes on behalf of users. Relocasa will attempt to contact service providers up to three times via email. If a service provider fails to respond after reasonable attempts or ignores the address change request, Relocasa will not be responsible for the failure of the service provider to process the change.
Relocasa cannot and does not guarantee that service providers will update user addresses, as this depends entirely on the service provider's response and internal processes. Users understand that the success of an address change depends on factors beyond Relocasa's control, including service provider responsiveness, billing system configurations, and whether the service provider accepts address change requests via email.
4. Refund Policy
Once notification attempts have been made to service providers on behalf of a user, the service is considered delivered and fully provided. Refunds are not available for any services where notification emails have been sent to service providers, regardless of whether the service provider has processed the address change. Payment for services is final upon delivery of notification attempts.
5. Data Retention and Deletion
5.1 ID Verification Documents
All identification documents (such as driver's licenses or government-issued IDs) uploaded for account verification purposes will be automatically deleted within two months of verification completion by Relocasa. These documents are used solely to verify the user's identity and current address to prevent fraudulent account creation.
5.2 Premium Account Users
All data associated with address change requests (including uploaded bills and account information) for premium account users will be automatically deleted within one year of completion of the service. Premium users may also request deletion of their data at any time by contacting Relocasa.
5.3 Standard Account Users
All data associated with address change requests (including uploaded bills and account information) for standard account users will be retained for up to seven years from the date of upload. After seven years, Relocasa may delete this data at its discretion.
5.4 Data Deletion Requests
Premium account users have the right to request deletion of their service data at any time by submitting a written request to Relocasa support. Relocasa will honor deletion requests within thirty days of receipt.
6. Data Sharing and Privacy
6.1 Premium Account Users
Premium account users' personal information will only be shared with service providers specifically identified by the user for address change notification purposes. Relocasa will not sell, share, or distribute premium users' information to any third parties.
6.2 Standard Account Users
Standard account users consent to the sharing and sale of their personal information (including name, current address, previous address, contact information, and service provider details) to third-party companies for a period of seven years from the date of upload. These third parties may include but not be limited to local utility companies, telecommunications providers, internet service providers, and other similar service providers in both the user's previous location and new location. These third parties may use this information to contact the user with service offers, promotions, and marketing materials.
Standard account users understand that by choosing the standard plan, they explicitly accept that Relocasa will monetize their data by sharing it with relevant third-party service providers for marketing purposes.
7. Limitation of Liability
Relocasa is not responsible for and disclaims liability for:
- Failure of service providers to receive, acknowledge, or process address change notifications;
- Delays in service provider processing of address changes;
- Technical failures in email delivery;
- Data breaches, unauthorized access, or cyber attacks beyond Relocasa's reasonable control;
- Service interruptions, downtime, or technical malfunctions of the Relocasa platform;
- Loss of data, corruption of files, or any indirect, incidental, special, or consequential damages; or
- Any losses resulting from reliance on third-party infrastructure, including Amazon Web Services.
Relocasa's maximum liability for any claim arising out of or relating to these terms or the service is limited to the amount paid by the user for the service in question, or if no payment was made, one dollar ($1 CAD).
8. Governing Law and Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of Ontario, Canada, without regard to its conflict of law provisions. Any dispute, claim, or controversy arising out of or relating to these terms, the service, or the relationship between Relocasa and the user shall be resolved exclusively through binding arbitration rather than in court proceedings.
Both the user and Relocasa agree to resolve any disputes through binding arbitration administered by a mutually agreed upon arbitrator or arbitration organization. Each party shall bear its own legal costs and expenses. The arbitration shall be conducted in Ontario, Canada, in English, and in accordance with applicable arbitration rules.
9. Acceptable Use Policy
Users shall not:
- Upload fraudulent, false, or fabricated bills or account information;
- Impersonate another person or misrepresent their authority;
- Attempt to gain unauthorized access to Relocasa systems or infrastructure;
- Use the service to harass, abuse, or harm others;
- Upload malware, viruses, or harmful code;
- Circumvent security measures or attempt to breach the platform;
- Use the service for any illegal purpose; or
- Resell or redistribute the Relocasa service without authorization.
Violation of this acceptable use policy may result in immediate account suspension or termination and potential legal action.
10. Service Availability
The Relocasa platform and service are provided on an "as is" basis without warranties of any kind. Relocasa does not guarantee continuous availability, uninterrupted service, or error-free operation. Relocasa is not liable for downtime, technical malfunctions, service interruptions, or any damages resulting from unavailability of the service. Users acknowledge that the platform may be temporarily unavailable for maintenance, updates, or security improvements.
11. Account Termination
Relocasa reserves the right to suspend, restrict, or terminate any user account at any time and for any reason, including but not limited to: violation of these terms; fraudulent activity or misuse of the service; non-payment of fees; unauthorized access attempts; violation of applicable law; or conduct that Relocasa deems harmful or inappropriate.
Upon account termination, all rights and access to the service are immediately revoked. Users shall have no further access to their account data unless such access is required by law.
12. Changes to Terms
Relocasa reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the Relocasa website. Relocasa will notify users of material changes via email or a prominent notice on the platform. Continued use of the service following notification of changes constitutes acceptance of the updated terms. If users do not agree with the changes, they must stop using the service and request account closure.
13. Intellectual Property
Users retain ownership of all personal data and information they upload to Relocasa. However, Relocasa retains all rights to its website, platform, software, technology, infrastructure, design, and service. Users grant Relocasa a non-exclusive, worldwide license to use, store, and process user data as necessary to provide the service and in accordance with these terms and applicable privacy laws. Users may not reproduce, modify, distribute, or reverse-engineer any part of the Relocasa platform or service without prior written permission.
14. Account Security
Users are solely responsible for maintaining the confidentiality of their login credentials, passwords, and account information. Users must not share their credentials with others and must immediately notify Relocasa of any unauthorized access or suspected security breach. Relocasa is not liable for any losses or damages resulting from unauthorized access to user accounts or misuse of credentials by third parties.
15. Third-Party Services and Infrastructure
The Relocasa service relies on third-party cloud infrastructure for document processing and account information extraction. Relocasa is not responsible for any service interruptions, data loss, or failures caused by third-party providers. Users acknowledge and accept the risks associated with using third-party infrastructure.
16. Force Majeure
Relocasa shall not be liable for any failure or delay in performance under these terms caused by events beyond its reasonable control, including but not limited to: natural disasters, acts of God, war, terrorism, pandemics, government actions, cyberattacks, internet outages, or third-party service failures. In such cases, Relocasa's obligations are suspended for the duration of the force majeure event.
17. Indemnification
Users agree to indemnify, defend, and hold harmless Relocasa, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or resulting from: user's violation of these terms; user's violation of any applicable law; user's infringement of any third-party rights; user's unauthorized use of the service; or user's misrepresentation of authority or identity.
18. Warranty Disclaimer
RELOCASA PROVIDES THE SERVICE "AS IS" WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. RELOCASA DISCLAIMS ALL WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR TITLE. RELOCASA DOES NOT WARRANT THAT THE SERVICE WILL MEET USER'S REQUIREMENTS, THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED.
19. Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, such provision shall be severed from these terms. The remaining provisions shall continue in full force and effect.
20. Age Requirement
By using Relocasa, users represent and warrant that they are at least eighteen (18) years of age or have obtained parental or guardian consent. Relocasa does not knowingly provide services to minors without parental or guardian authorization.
21. Contact and Support
For questions, concerns, support requests, or notices regarding these Terms and Conditions, users may contact Relocasa at: admin@relocasa.ai, or through the support form on the Relocasa website. Relocasa will respond to support requests within a reasonable timeframe.
22. Financial Institution Accounts
Relocasa strongly advises users not to add banks, credit card providers, investment firms, or other financial institutions as service providers within the Relocasa platform. Financial institutions typically require account numbers and other sensitive financial credentials as part of the address change process. Users who are not comfortable sharing such information with a third-party service should update their address directly with each financial institution through that institution's own secure online portal, mobile application, or by contacting them by phone.
Relocasa does not accept responsibility for any consequences arising from a user's decision to include financial institutions or share financial account credentials through the platform. Users are solely responsible for determining whether any given provider is appropriate to include in their Relocasa address change request. When in doubt, always update financial accounts manually and directly with the institution.
23. Entire Agreement
These Terms and Conditions constitute the entire agreement between the user and Relocasa regarding the service and supersede all prior agreements, understandings, and negotiations, whether written or oral. No oral statements or prior agreements shall modify these terms.